Testimonials

We pride ourselves on customer satisfaction, and this pride has translated itself into many letters of praise from satisfied customers.

"Westend Piano is a wonderful family business with a passion for all things piano. They are kind, friendly, honest with fair prices and top-notch after-sale care. Thanks to Doug, I now have the piano of my dreams. Even though it has been 6 months, I am still pinching myself seeing it in my living room, as I have been looking for a used Hamburg Steinway within my budget for 10 years now. Its beautiful sound has me running to play it every day.

I would recommend them to anyone looking to invest in a piano as Doug will play matchmaker between you and the most compatible instrument for your needs and tastes. Part of this family business is piano moving, and I was impressed with the professionalism, speed and ease with which Johnny and his brother were able to take out my old grand piano and install the new one.

If I had a bigger house, I would love to buy another piano from them!

- Yoko Sawai"

"En plus de compétences hyper-techniques, le propriétaire (Doug) est dévoué et traitera votre piano comme un membre de sa propre famille. Si vous avez un piano de grande valeur qui mérite des soins particuliers pour restauration, soyez assurés que votre piano sera entre bonnes mains, qu'il sera traité avec le plus grand des professionnalismes et que vous serez impressionnés des résultats. Je vous recommande chaudement et sans hésitation Les Pianos Westend. Merci encore Doug de nous avoir accueillis samedi dernier mes enfants et moi pour discuter des réparations à effectuer sur notre piano, pour vos précieux conseils ainsi que pour les pièces sur mesure confectionnées avec grand soin et haute précision. 

- Dominic V."

"We bought a piano from Westend last month. I am extremely satisfied with my purchase and the service we received. They were very professional and honest when presenting their inventory that matched our budget. The lady who helped us pick out our piano (a brown Estey console ) was extremely patient as I went from piano to piano until my decision was finally reached. The piano was delivered a little over a week after the purchase because the owner insisted on sanding down a water stain to make it look like new (which they did beautifully, no sign of the water stain left!). The delivery itself was quick and on time. I highly recommend Westend piano. Our experience with this Montreal company was very positive, from beginning to end.

- Melissa P."

"Bonjour Monsieur Yeats,

Vous avez fait un travail EXTRAORDINAIRE avec mes deux pianos et je vous en remercie vivement. Quelle joie de les entendre résonner, même avec de simples gammes ou arpèges! Votre travail si professionnel me donne envie de me remettre plus assidûment au clavier pour ne pas perdre à tout jamais ces quelques connaissances acquises au fil de mes jeunes années. Qui sait si cela inspirera mes (futurs) petits-enfants? Du moins, c'est ce que j'espère!

"Dear Mr. Yeats,

I would like to thank you for sticking to your word about the piano that you purchased from me last month. You are indeed a man of integrity. This point will not be lost on myself or people that I may speak to of you. I certainly will feel confident to send my friends to your establishment if I hear they are looking for a piano to purchase for you have demonstrated your honesty quite clearly.

Sincerely,

- Diane B."

"Dear Doug,

Thanks so much for the fine work you did on the 110 year old Steinway B we purchased from you last year. We are enjoying the deep sound of the bass as well as the strength of the upper register. We are happy with the restoration work on the interior and the refinishing of the exterior.

Sincerely,

- Eleanore H.

"Doug, I must say I was more than a little bit nervous about the idea of purchasing a restored piano, not to mention one that I had not had a chance to listen to before hand. I visited numerous piano shops around town before coming to see you. It was during our second visit that you talked to me about a 1926 Mehlin Parlour Grand Piano. You suggested that this piano would have a lovely tone and an even and precise touch. I chose to have confidence in your suggestion. Upon playing the finished product several months later not only was the sound and touch better than I had expected but the case and parts impeccably restored and refinished in a satin mahogany lacquer.

At our first visit I told you I was 64 years old and I could not afford to make a mistake with the selection of my piano. I am not a professional pianist however since I've purchased this magnificent Mehlin from you I have the appetite to play every day and look forward to my musical evenings with my friends. Thank you for your help and expertise in finding me this exceptional piano. I am truly grateful to you and your team for the excellent work you have done for me.

Sincerely,

- Serge Neveu"

"Mr. Doug Yeats,

Thank you so much for yet another very good piano. We are all so appreciative of your giving to the Hospital. We have a number of patients who have felt the lack of a piano and they are now able to use this one when it is not being used for functions in their Community Room. You can be assured it will be used and enjoyed for years to come.

Sincerely,

- Mary C.

President: The Auxiliary of Douglas Hospital"

"Hi Doug,

Thank you so much for all the hard work you have put in restoring my piano.